/* Complementos visuales exclusivos del artículo de chatbot. */
.chatbot-article .chatbot-use-cases,
.chatbot-article .chatbot-criteria {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin: 22px 0;
  padding: 0;
  list-style: none;
}
.chatbot-article .chatbot-use-cases { counter-reset: use-case; }
.chatbot-article .chatbot-use-cases li {
  counter-increment: use-case;
  display: flex;
  gap: 12px;
  align-items: flex-start;
  margin: 0;
  padding: 16px;
  border: 1px solid #dfe7f1;
  border-radius: 10px;
  background: #fff;
  color: #344e65;
  font-size: 15px;
  line-height: 1.5;
}
.chatbot-article .chatbot-use-cases li::before {
  content: counter(use-case, decimal-leading-zero);
  flex: 0 0 30px;
  padding: 4px 0;
  border-radius: 7px;
  background: #e8f7fc;
  color: #12637b;
  text-align: center;
  font-size: 12px;
  font-weight: 700;
}
.chatbot-article .chatbot-use-cases li:nth-child(even)::before { background: #f0ecfa; color: #65509a; }
.chatbot-article .chatbot-criterion { padding: 18px; border: 1px solid #dfe7f1; border-top: 3px solid #73d0ea; border-radius: 10px; background: #fff; }
.chatbot-article .chatbot-criterion:nth-child(even) { border-top-color: #9878da; }
.chatbot-article .chatbot-criterion h3 { margin: 0 0 8px; font-size: 17px; }
.chatbot-article .chatbot-criterion p { margin: 0; font-size: 15px; line-height: 1.65; }
.chatbot-article .chatbot-conversation { margin: 24px 0; padding: 24px; border: 1px solid #dfe7f1; border-radius: 14px; background: #eef3f8; }
.chatbot-article .chatbot-conversation figcaption { margin-bottom: 20px; color: #0b1b2d; font-size: 14px; font-weight: 700; }
.chatbot-article .chatbot-message { max-width: 85%; margin: 12px 0; padding: 14px 18px; border: 1px solid #dfe7f1; border-radius: 14px 14px 14px 3px; background: #fff; color: #344e65; font-size: 15px; }
.chatbot-article .chatbot-message strong { display: block; margin-bottom: 4px; color: #12637b; font-size: 12px; }
.chatbot-article .chatbot-message--customer { margin-left: auto; background: #e7e3f4; border-radius: 14px 14px 3px 14px; }
.chatbot-article .chatbot-message--customer strong { color: #65509a; }
.chatbot-article .chatbot-message--human { border-left: 3px solid #73d0ea; }
.chatbot-article .chatbot-conversation-note { margin: 18px 0 0; color: #536477; font-size: 12px; line-height: 1.6; }
.chatbot-article .ia-operation-flow > p { flex-wrap: wrap; row-gap: 16px; }
.chatbot-article .ia-article__table-wrap:focus-visible { outline: 2px solid #12637b; outline-offset: 4px; }
@media (max-width: 640px) {
  .chatbot-article .chatbot-use-cases,
  .chatbot-article .chatbot-criteria { grid-template-columns: minmax(0, 1fr); }
  .chatbot-article .chatbot-conversation { padding: 16px; }
  .chatbot-article .chatbot-message { max-width: 95%; padding: 12px; }
}